Privacy Policy | Airosell

1. Who We Are

Airosell Pty Ltd ("Airosell", "we", "us") operates the Airosell classified marketplace at airosell.com. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information you provide directly, including:

Account details (name, email address, profile photo)
Suburb and location data (used to show nearby listings)
Listing content (photos, descriptions, prices)
Messages sent through the platform
Payment-related information (we do not store full card numbers)

We also collect technical data automatically, such as IP addresses, browser type, device identifiers, and usage logs, to operate and improve the service.

3. How We Use Your Information

To operate and personalise your experience on Airosell
To enable communication between buyers and sellers
To send transactional emails (e.g. account verification, password reset)
To detect fraud, spam, and policy violations
To comply with our legal obligations
To improve and develop our platform (using aggregated, anonymised data)

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted service providers who assist us in operating the platform (e.g. cloud hosting, email delivery, payment processing). These providers are contractually bound to handle your data securely and only for the stated purposes. We may also disclose information where required by Australian law or court order.

5. Location Data

If you grant location permissions, we use your approximate location to show relevant nearby listings and enable check-in features. You can revoke location access at any time through your browser or device settings.

6. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse usage patterns. You can disable cookies in your browser settings, though some features may not work correctly without them.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will remove or anonymise your personal data within 30 days, unless we are required to retain it for legal purposes.

8. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest to protect your data. However, no system is completely secure — if you believe your account has been compromised, contact us immediately.

9. Your Rights

Under the Australian Privacy Principles you have the right to access, correct, and in some cases request deletion of your personal information. To exercise these rights, email us at [email protected]. We will respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the platform or sending an email. Continued use after the effective date means you accept the updated Policy.

11. Contact

For privacy-related enquiries or complaints, contact our Privacy Officer at [email protected].